NEED TO MAKE A RETURN OR EXCHANGE?

Returns and exchanges must take place within 30 days of purchase to receive a full credit or to make an exchange.  The original item(s) must also be unused and in the same condition in which they were purchased.  Sale items cannot be returned.

To start the return or exchange process, please contact us by phone or email.  To move forward with the return or exchange, we will require proof of purchase, which may be an order confirmation, email, an order number , or a receipt.

REFUND POLICY

Once your return is received and inspected, we will send you an email to notify you that we have received your return and that the credit has been approved or rejected.

If the return is approved, then you will be issued a store credit and notified via email.

Catskill Mountain Woodworking will not be responsible or liable for purchases delivered to an incorrect address that was provided by the customer. 

To return your product, please safely ship the items to the following address:

 

Catskill Mountain Woodworking

281 Bethel Ridge Road

Catskill, New York 12414

 

Customers are responsible for paying the shipping costs for returned items to & from Catskill Mountain Woodworking.  Shipping costs are non-refundable.  Catskill Mountain Woodworking is not responsible for items lost during shipping.  Items can also be dropped off & picked up from our store location at 431 Main Street, Catskill, NY 12414.

IS THE ITEM YOU’D LIKE TO RETURN A GIFT?

If you’d like to return a gift for store credit or exchange a gift for a different in-stock item, please call or email us to provide the gift givers’ name so we may look up the order.  The next step would be to ship or drop off the gifted items in their original state, ideally within 30 days of receiving the gift(s).

Once the gifted items have been returned and deemed to be in good condition, we will issue a store credit for the value of the returned items.  Please note, we do not provide returns or exchanges on items that have been personalized.

 

OUR GUARANTEE

At Catskill Mountain Woodworking, we strive to bring out the natural beauty of wood.  Each piece has a unique wood grain, color, and markings.  We stand behind the integrity and quality of our handcrafted products and take great pride in knowing that each piece is truly one-of-a-kind.

However, if you are not 100% satisfied with your purchase, we will gladly work with you to return or exchange an item.(Review Return Policy).  Please note that this guarantee does not apply to final sale items, to products that have been mistreated or custom made for you.

We hope you love your purchase and will follow our care instructions.  With proper care, our wooden products are made to last for generations.